Terms and Conditions

Effective: 2025-10-13

These Terms and Conditions (the "Terms") govern access to and use of the Revisit platform, including the dashboard, API, recorder library and related services (collectively, the "Service"). By creating an account, installing the recorder, or otherwise using the Service, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not have such authority or do not agree with these Terms, you must not use the Service.

Contracting entity and contact

Company: Leveloper Kft. (a company incorporated in Hungary)
Registered seat: 2310 Szigetszentmiklós, Gerle utca 1., Hungary
Company registration number: 13-09-211486
EU VAT number: HU29164341
Established: 2021-03-04
Authorized representative: Kocsis Martin
Email: info@leveloper.io
Phone: +36 30 914 3620

The Service is operated in the EU (Hungary). Additional privacy and cookie disclosures are available in the Privacy Policy and Cookies Policy.

Language

These Terms are available in English only. If any translation is provided for convenience, the English version governs in case of any conflict.

Definitions

"Account" means the admin account you register on the Service.
"Customer", "you" or "your" means the individual or entity using the Service.
"Recorder" means the Revisit client-side library installed on Customer websites to capture session data.
"Visitor" means an end-user of Customer’s website where the Recorder is installed.
"Content" means data you provide or collect via the Service, including session recordings, metadata, and files.

Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract.
You are responsible for the security of your Account, including enabling multi-factor authentication where available, managing sessions/devices, and keeping credentials confidential.
You must provide accurate information and keep it up to date.

Service description

Revisit is a session recording and analytics platform that enables you to capture, store, and replay user sessions on your websites and analyze behavior (optionally with AI-powered features). Core capabilities include session capture, storage, replay, project management, and optional integrations.

Technical details, security posture, and data handling are further described in our Privacy Policy and Cookies Policy.

Plans, fees, billing, and taxes

Currency and pricing: Unless stated otherwise, all prices are in EUR and displayed net of VAT.
Fees: Fees and plan limits (e.g., session quotas or projects) are as described on our pricing page or order form. Some features (e.g., AI analysis, exports) may incur additional charges.
Billing cycle: Subscriptions renew monthly by default unless otherwise stated in an order form.
Billing and payment: You authorize us (and our payment processor, Stripe) to charge all fees to your provided payment method. We currently accept Stripe card payments only.
Taxes and VAT:
- EU business customers with valid VAT number: Reverse charge applies (EUFAD37). You pay the net price and account for VAT in your country.
- Hungarian business customers with VAT number: 27% Hungarian VAT is charged. You pay the gross price (net + VAT).
- Non-EU business customers with VAT number: Export (HO) applies. You pay the net price with 0% VAT.
- Consumer customers (no VAT number): 27% Hungarian VAT is included in the displayed price.
Changes: We may adjust fees or plan limits with reasonable prior notice for the next billing cycle.

AI Pay-as-you-go billing

Usage-based pricing: If you enable AI features with our shared API key (pay-as-you-go), you will be charged based on actual token consumption from Google Gemini API.
Metered billing: Charges are calculated monthly based on tokens used and billed via Stripe according to the published rate per token unit.
Spend caps: You may set a monthly spend limit. If set and reached, AI features will be disabled until the next billing period or until you increase the limit.
Alternative: You may instead provide your own Google Gemini API key and manage billing directly with Google. In this case, we do not charge for AI token usage.
VAT treatment: The same VAT rules apply as for subscription plans:
- EU B2B (excluding Hungary): Reverse charge (0% VAT, you account for VAT)
- Hungarian B2B: 27% VAT charged and included in invoice
- Non-EU B2B: Export (0% VAT)
- B2C (no VAT): 27% VAT included in price
Billing cycle: AI usage is billed monthly alongside your subscription plan (if any).
Payment method: A valid payment method must be on file to use pay-as-you-go AI features.

Trials, upgrades, downgrades, cancellation, and refunds

Trials: If offered, trials are provided once per Account unless we state otherwise. At the end of a trial, continued use requires a paid plan.
Upgrades/downgrades: Changes take effect immediately or at the next billing period as indicated. We may prorate where applicable.
Cancellation: You may cancel at any time via the dashboard; access continues until the end of the paid term.
Refunds: Except where required by law, fees are non-refundable once charged. Where refunds are available, requests must be submitted via our refund request form (available from the dashboard or by contacting support). This does not affect mandatory consumer rights where applicable.

Invoicing and delivery of invoices

We issue electronic invoices via Számlázz.hu. PDF invoices are sent to the billing email address you provide and may also be made available for download in the dashboard.

Consumers and right of withdrawal (EU/Hungary)

B2B and B2C: The Service is available to both business users and consumers. If you are a consumer (natural person acting outside your trade/profession), additional rights may apply under EU/Hungarian law.
Right of withdrawal: Consumers may have a 14-day right of withdrawal for distance contracts. If you request that we begin supplying the digital service during the withdrawal period and acknowledge that you will lose the right of withdrawal once full performance begins, you may not withdraw after performance has begun. Where withdrawal applies and is validly exercised, we will refund fees in accordance with applicable law.
Local mandatory rules: Nothing in these Terms affects mandatory consumer protections under applicable law.
EU ODR: Consumers may use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

Consumer complaints and dispute resolution (B2C)

Pest County Conciliation Board
Address: 1055 Budapest, Balassi Bálint St. 25, 4th floor, door 2
KRID: 560351920
Email: pmbekelteto@pmkik.hu

Acceptable use and Customer obligations

Use the Service lawfully; do not infringe third-party rights or violate export controls/sanctions.
Do not record or transmit sensitive personal data without a legal basis and safeguards. Avoid passwords/secrets, special categories, precise geolocation, or financial account numbers.
Do not disable/circumvent privacy controls or store data contrary to your own privacy notices.
Do not interfere with the Service, probe or bypass security, or reverse engineer except as permitted by law.
Do not misuse the Service to track individuals deceptively or unlawfully.

Your responsibilities when using the Recorder:

Obtain/document consents required by law (e.g., cookie or analytics consent) or rely on another valid legal basis.
Configure masking and controls to avoid capturing unnecessary personal data; honor DNT/GPC and related settings.
Provide disclosures and rights mechanisms to your Visitors as controller.

We may throttle, suspend, or terminate the Service if your usage materially exceeds plan limits, threatens the Service, or violates these Terms.

Data protection and processing

Roles: For your Account and dashboard, Leveloper Kft. is the controller. For Visitor/session data collected on your sites via the Recorder, you are the controller and we act as your processor.
DPA: A Data Processing Agreement (DPA) forms part of these Terms (see DPA page).
Security: TLS/HSTS, HttpOnly cookies, CSRF protection, encryption of integration tokens, session/device revocation.
Location and transfers: Processing in the EU (Hungary). If features involve third countries (e.g., AI analysis), we will implement safeguards (e.g., SCCs) or you must keep such features disabled for EEA data until in place.
Subprocessors: We maintain transparency regarding subprocessors and notify material changes as required.

AI features

Optional and disabled by default; enabling is your instruction to process relevant data accordingly.
EEA data may require additional safeguards; do not enable unless safeguards are confirmed.
Outputs may be inaccurate; you remain responsible for review.

Intellectual property; feedback

The Service/software/materials are owned by or licensed to us; no rights granted except as stated.
You retain rights to your Content and grant us a limited license to operate the Service and meet legal/security obligations.
Feedback may be used under a perpetual, irrevocable, sublicensable, worldwide license.

Confidentiality

Each party will protect the other’s non-public information with reasonable care and will use it only for purposes of these Terms, subject to legal obligations.

Publicity

We will not reference your company name or logo as a customer without your prior written consent.

Service availability; support

We aim for high availability and performance, but downtime may occur.
Unless a separate SLA is executed, availability targets are non-binding.
Support channels and response times are described on our website or in the dashboard.

Warranties and disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.

Indemnity

You will defend, indemnify, and hold harmless Leveloper Kft. and its personnel from and against claims, losses, and expenses arising from your Content or your use of the Service in violation of these Terms or applicable law.

Limitation of liability

To the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, goodwill, or data; (b) each party’s total aggregate liability arising out of or related to these Terms will not exceed the amounts paid by you to us for the Service in the twelve (12) months preceding the event giving rise to liability. Nothing limits liability that cannot be limited under applicable law.

Term; suspension; termination

Term: These Terms commence when you first use the Service and continue until terminated.
Suspension: We may suspend the Service for non-payment, security risks, or violations.
Termination: Either party may terminate for convenience (effective end of the current billing term) or for material breach (with notice and cure period where required). Upon termination, your access ceases.
Export/Deletion: Export tools are available; we may delete Content after a reasonable period unless otherwise required by law.

Changes to the Service or Terms

We may modify the Service and these Terms. Material changes will be notified in the dashboard or by email with reasonable advance notice where practicable. Continued use after changes become effective constitutes acceptance.

Governing law and jurisdiction

These Terms are governed by the laws of Hungary, excluding its conflict-of-law rules. For business customers, the courts of Hungary have exclusive jurisdiction. Consumers in the EU/EEA may bring proceedings in their Member State of residence.

Third-party services

If you enable integrations (e.g., GitHub, Jira, payment processors, AI providers), your use of those services is governed by their terms, and we are not responsible for those third parties.

Notices

Legal notices may be sent to info@leveloper.io and to the address listed in your Account. Notices are deemed given when sent by email (with reasonable evidence of sending) or upon delivery by courier/post to the registered seat.

Priority of policies and DPA

These Terms incorporate by reference the following documents. Order of precedence: (1) any signed order form or SLA; (2) a signed DPA; (3) these Terms; (4) the Privacy Policy; (5) the Cookies Policy.

Miscellaneous

Assignment: You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale.
Severability: If any provision is unenforceable, the remainder remains in effect.
No waiver: A failure to enforce is not a waiver.
Entire agreement: These Terms constitute the entire agreement regarding the Service, superseding prior agreements about the Service.

Questions or signed DPA/SLA requests: info@leveloper.io

Privacy·Cookies·CCPA·Terms·DPA·Subprocessors·Acceptable Use·Security